1# DLP Service Error Codes
2
3
4> **NOTE**
5>
6> This topic describes only module-specific error codes. For details about universal error codes, see [Universal Error Codes](../errorcode-universal.md).
7
8## 19100001 Invalid Parameter
9
10**Error Message**
11
12Invalid parameter.
13
14**Description**
15
16Invalid parameters are specified.
17
18**Possible Causes**
19
201. The value of **account** is empty or exceeds 1024 characters.
21
222. The account type is incorrect.
23
243. The **aeskey** or **iv** is invalid.
25
264. The authorization expiration time is earlier than the system time.
27
285. **Fd** is less than **0**.
29
306. The value of **tokenid** is **0**.
31
327. The bundle name is empty.
33
348. The value of **appindex** is less than **0**.
35
369. The value of **userId** is less than **0**.
37
38**Solution**
39
40Set parameters correctly.
41
42
43## 19100002 Encryption and Decryption Error
44
45**Error Message**
46
47Begin encryption or decryption error.
48
49**Description**
50
51An error occurs in encryption or decryption.
52
53**Possible Causes**
54
551. The number of active encryption and decryption tasks is greater than 100.
56
572. Duplicate encryption/decryption tasks are performed.
58
59**Solution**
60
61Try again later.
62
63
64## 19100003 Encryption/Decryption Timeout
65
66**Error Message**
67
68Encryption or decryption timeout.
69
70**Description**
71
72The encryption or decryption timed out.
73
74**Possible Causes**
75
76It takes more than 10 seconds to encrypt or decrypt a DLP file.
77
78**Solution**
79
80Try again later.
81
82
83## 19100004 Credential Service Error
84
85**Error Message**
86
87Credential service error.
88
89**Description**
90
91An error occurs in the credential service.
92
93**Possible Causes**
94
951. The DLP credential service does not exist.
96
972. The DLP credential service is abnormal.
98
99**Solution**
100
101Wait for a while and try again, or restart the device.
102
103
104## 19100005 Credential Authentication Server Error
105
106**Error Message**
107
108Credential authentication server error.
109
110**Description**
111
112The credential authentication server is abnormal.
113
114**Possible Causes**
115
1161. The credential authentication server cannot be connected.
117
1182. The credential authentication server does not exist.
119
120**Solution**
121
122Check the credential authentication server and try again.
123
124
125## 19100006 Access Denied for a Non-DLP Sandbox Application
126
127**Error Message**
128
129No permission to call this API, which is available only for DLP sandbox applications.
130
131**Description**
132
133The caller is not a DLP sandbox application.
134
135**Possible Causes**
136
137The caller is not a DLP sandbox application.
138
139**Solution**
140
141The caller must be a DLP sandbox application.
142
143
144## 19100007 Access Denied for a DLP Sandbox Application
145
146**Error Message**
147
148No permission to call this API, which is available only for non-DLP sandbox applications.
149
150**Description**
151
152The caller cannot be a DLP sandbox application.
153
154**Possible Causes**
155
156The API cannot be called by a DLP sandbox application.
157
158**Solution**
159
160The caller cannot be a DLP sandbox application.
161
162
163## 19100008 Non-DLP File
164
165**Error Message**
166
167The file is not a DLP file.
168
169**Description**
170
171The file is not a DLP file.
172
173**Possible Causes**
174
175The file is not a DLP file.
176
177**Solution**
178
179Use a DLP file.
180
181
182## 19100009 Failed to Operate the DLP File
183
184**Error Message**
185
186Failed to operate the DLP file.
187
188**Description**
189
190The operation on the DLP file fails.
191
192**Possible Causes**
193
1941. The user is not an authorized user.
195
1962. The sandbox application fails to be installed.
197
1983. The link file is not associated.
199
2004. The number of opened DLP files reaches 1000.
201
202**Solution**
203
2041. Check that you are authorized to access the DLP file.
205
2062. Wait for a while or restart the system and try again.
207
208
209## 19100010 Read-Only DLP File
210
211**Error Message**
212
213The DLP file is read only.
214
215**Description**
216
217The DLP file is read-only.
218
219**Possible Causes**
220
2211. You cannot modify the permission on a DLP file, which is read-only.
222
2232. You cannot write a DLP file, which is read-only.
224
225**Solution**
226
2271. Check the permission on the file.
228
229
230## 19100011 System Service Abnormal
231
232**Error Message**
233
234The system ability works abnormally.
235
236**Description**
237
238The system service is abnormal.
239
240**Possible Causes**
241
2421. The DLP permission service fails to start.
243
2442. The RPC object of the DLP permission service cannot be obtained.
245
2463. The service, on which the DLP permission service depends, fails to start.
247
2484. The IPC data fails to be read or written.
249
2505. The service is not initialized.
251
252**Solution**
253
254Try again later or restart the device.
255
256
257## 19100012 Failed to Apply for Memory
258
259**Error Message**
260
261Out of memory.
262
263**Description**
264
265Failed to obtain the memory.
266
267**Possible Causes**
268
269The system memory is insufficient.
270
271**Solution**
272
273Try again later or restart the device.
274
275
276## 19100013 User Access Denied
277
278**Error Message**
279
280The user does not have the permission.
281
282**Description**
283
284The user has no permission.
285
286**Solution**
287
288Check the user permissions.
289
290
291## 19100014 Account Not Logged In
292
293**Error Message**
294
295Account not logged in.
296
297**Description**
298
299You have not logged in with an account.
300
301**Solution**
302
303Log in using your account.
304
305
306## 19100015 Upgrade Required
307
308**Error Message**
309
310Upgrade required.
311
312**Description**
313
314The system needs to be upgraded.
315
316**Solution**
317
318Upgrade the system.
319
320
321## 19100016 URI Missing in Want
322
323**Error Message**
324
325uri missing in want.
326
327**Description**
328
329The **want** parameter does not contain the URI.
330
331**Solution**
332
333Set parameters correctly.
334
335
336## 19100017 displayName Missing in Want
337
338**Error Message**
339
340displayName missing in want.
341
342**Description**
343
344The **want** parameter does not contain **displayName**.
345
346**Solution**
347
348Set parameters correctly.
349
350
351## 19100018 Application Unauthorized
352
353**Error Message**
354
355Application not authorized.
356
357**Description**
358
359The application is not authorized.
360
361**Possible Causes**
362
363The application is not in the authorized application list.
364
365**Solution**
366
367Set the authorized application list.
368
369
370## 19100019 DLP File Has Expired
371
372**Error Message**
373
374The DLP file has expired.
375
376**Description**
377
378The DLP file has expired.
379
380**Solution**
381
382Contact the file owner to authorize the file.
383
384
385## 19100020 Network Disconnected
386
387**Error Message**
388
389No network connection.
390
391**Description**
392
393The device is not connected to Wi-Fi.
394
395**Solution**
396
397Connect the device to Wi-Fi.
398