1# DLP Service Error Codes 2 3 4> **NOTE** 5> 6> This topic describes only module-specific error codes. For details about universal error codes, see [Universal Error Codes](../errorcode-universal.md). 7 8## 19100001 Invalid Parameter 9 10**Error Message** 11 12Invalid parameter. 13 14**Description** 15 16Invalid parameters are specified. 17 18**Possible Causes** 19 201. The value of **account** is empty or exceeds 1024 characters. 21 222. The account type is incorrect. 23 243. The **aeskey** or **iv** is invalid. 25 264. The authorization expiration time is earlier than the system time. 27 285. **Fd** is less than **0**. 29 306. The value of **tokenid** is **0**. 31 327. The bundle name is empty. 33 348. The value of **appindex** is less than **0**. 35 369. The value of **userId** is less than **0**. 37 38**Solution** 39 40Set parameters correctly. 41 42 43## 19100002 Encryption and Decryption Error 44 45**Error Message** 46 47Begin encryption or decryption error. 48 49**Description** 50 51An error occurs in encryption or decryption. 52 53**Possible Causes** 54 551. The number of active encryption and decryption tasks is greater than 100. 56 572. Duplicate encryption/decryption tasks are performed. 58 59**Solution** 60 61Try again later. 62 63 64## 19100003 Encryption/Decryption Timeout 65 66**Error Message** 67 68Encryption or decryption timeout. 69 70**Description** 71 72The encryption or decryption timed out. 73 74**Possible Causes** 75 76It takes more than 10 seconds to encrypt or decrypt a DLP file. 77 78**Solution** 79 80Try again later. 81 82 83## 19100004 Credential Service Error 84 85**Error Message** 86 87Credential service error. 88 89**Description** 90 91An error occurs in the credential service. 92 93**Possible Causes** 94 951. The DLP credential service does not exist. 96 972. The DLP credential service is abnormal. 98 99**Solution** 100 101Wait for a while and try again, or restart the device. 102 103 104## 19100005 Credential Authentication Server Error 105 106**Error Message** 107 108Credential authentication server error. 109 110**Description** 111 112The credential authentication server is abnormal. 113 114**Possible Causes** 115 1161. The credential authentication server cannot be connected. 117 1182. The credential authentication server does not exist. 119 120**Solution** 121 122Check the credential authentication server and try again. 123 124 125## 19100006 Access Denied for a Non-DLP Sandbox Application 126 127**Error Message** 128 129No permission to call this API, which is available only for DLP sandbox applications. 130 131**Description** 132 133The caller is not a DLP sandbox application. 134 135**Possible Causes** 136 137The caller is not a DLP sandbox application. 138 139**Solution** 140 141The caller must be a DLP sandbox application. 142 143 144## 19100007 Access Denied for a DLP Sandbox Application 145 146**Error Message** 147 148No permission to call this API, which is available only for non-DLP sandbox applications. 149 150**Description** 151 152The caller cannot be a DLP sandbox application. 153 154**Possible Causes** 155 156The API cannot be called by a DLP sandbox application. 157 158**Solution** 159 160The caller cannot be a DLP sandbox application. 161 162 163## 19100008 Non-DLP File 164 165**Error Message** 166 167The file is not a DLP file. 168 169**Description** 170 171The file is not a DLP file. 172 173**Possible Causes** 174 175The file is not a DLP file. 176 177**Solution** 178 179Use a DLP file. 180 181 182## 19100009 Failed to Operate the DLP File 183 184**Error Message** 185 186Failed to operate the DLP file. 187 188**Description** 189 190The operation on the DLP file fails. 191 192**Possible Causes** 193 1941. The user is not an authorized user. 195 1962. The sandbox application fails to be installed. 197 1983. The link file is not associated. 199 2004. The number of opened DLP files reaches 1000. 201 202**Solution** 203 2041. Check that you are authorized to access the DLP file. 205 2062. Wait for a while or restart the system and try again. 207 208 209## 19100010 Read-Only DLP File 210 211**Error Message** 212 213The DLP file is read only. 214 215**Description** 216 217The DLP file is read-only. 218 219**Possible Causes** 220 2211. You cannot modify the permission on a DLP file, which is read-only. 222 2232. You cannot write a DLP file, which is read-only. 224 225**Solution** 226 2271. Check the permission on the file. 228 229 230## 19100011 System Service Abnormal 231 232**Error Message** 233 234The system ability works abnormally. 235 236**Description** 237 238The system service is abnormal. 239 240**Possible Causes** 241 2421. The DLP permission service fails to start. 243 2442. The RPC object of the DLP permission service cannot be obtained. 245 2463. The service, on which the DLP permission service depends, fails to start. 247 2484. The IPC data fails to be read or written. 249 2505. The service is not initialized. 251 252**Solution** 253 254Try again later or restart the device. 255 256 257## 19100012 Failed to Apply for Memory 258 259**Error Message** 260 261Out of memory. 262 263**Description** 264 265Failed to obtain the memory. 266 267**Possible Causes** 268 269The system memory is insufficient. 270 271**Solution** 272 273Try again later or restart the device. 274 275 276## 19100013 User Access Denied 277 278**Error Message** 279 280The user does not have the permission. 281 282**Description** 283 284The user has no permission. 285 286**Solution** 287 288Check the user permissions. 289 290 291## 19100014 Account Not Logged In 292 293**Error Message** 294 295Account not logged in. 296 297**Description** 298 299You have not logged in with an account. 300 301**Solution** 302 303Log in using your account. 304 305 306## 19100015 Upgrade Required 307 308**Error Message** 309 310Upgrade required. 311 312**Description** 313 314The system needs to be upgraded. 315 316**Solution** 317 318Upgrade the system. 319 320 321## 19100016 URI Missing in Want 322 323**Error Message** 324 325uri missing in want. 326 327**Description** 328 329The **want** parameter does not contain the URI. 330 331**Solution** 332 333Set parameters correctly. 334 335 336## 19100017 displayName Missing in Want 337 338**Error Message** 339 340displayName missing in want. 341 342**Description** 343 344The **want** parameter does not contain **displayName**. 345 346**Solution** 347 348Set parameters correctly. 349 350 351## 19100018 Application Unauthorized 352 353**Error Message** 354 355Application not authorized. 356 357**Description** 358 359The application is not authorized. 360 361**Possible Causes** 362 363The application is not in the authorized application list. 364 365**Solution** 366 367Set the authorized application list. 368 369 370## 19100019 DLP File Has Expired 371 372**Error Message** 373 374The DLP file has expired. 375 376**Description** 377 378The DLP file has expired. 379 380**Solution** 381 382Contact the file owner to authorize the file. 383 384 385## 19100020 Network Disconnected 386 387**Error Message** 388 389No network connection. 390 391**Description** 392 393The device is not connected to Wi-Fi. 394 395**Solution** 396 397Connect the device to Wi-Fi. 398