1# Account Management Error Codes 2 3> **NOTE** 4> 5> This topic describes only module-specific error codes. For details about universal error codes, see [Universal Error Codes](../errorcode-universal.md). 6 7The following includes the error codes for system accounts, distributed accounts, and app accounts. 8 9## 12300001 System Service Abnormal 10 11**Error Message** 12 13The system service works abnormally. 14 15**Possible Causes** 16 17- The account management service cannot start properly. 18- The IPC object for account management cannot be obtained. 19- The services on which the account management depends cannot start properly, or the IPC object on which the account management depends cannot be obtained. 20- The service is not initialized. 21- The disk space is insufficient. 22- The file read or write fails. 23- Directories cannot be created. 24- Files cannot be created or deleted. 25- The database cannot be read or written. 26 27**Solution** 28 29Try again later or restart the device. 30 31## 12300002 Invalid Parameter 32 33**Error Message** 34 35Invalid parameter. 36 37**Possible Causes** 38 39- The user name is empty. 40- The user name of the system account exceeds 1024 characters. 41- The user name of the distributed account exceeds 256 characters. 42- The system account ID is less than 0 or 100, or greater than 1099. 43- The distributed account ID exceeds 512 characters. 44- The event type passed in for the distributed account is not supported. 45- The domain name is empty. 46- The domain name exceeds 128 characters. 47- The domain account is empty. 48- The domain account name exceeds 512 characters. 49- The constraint is empty. 50- The constraint exceeds 128 characters. 51- Invalid authentication or query parameters are passed in. 52- The profile photo string of the system account exceeds 4 KB. 53- The profile photo string of the distributed account exceeds 2 MB. 54- The images are not in .jpg or .png format. 55- The app account name exceeds 512 characters. 56- The authentication type exceeds 1024 characters. 57- The token exceeds 1024 characters. 58- The key exceeds 1024 characters. 59- The custom data exceeds 1024 characters. 60- The token is invalid. 61- The context ID is invalid. 62- The credential ID is invalid. 63 64**Solution** 65 66Set parameters correctly. 67 68## 12300003 Account Not Exist 69 70**Error Message** 71 72The account does not exist. 73 74**Possible Causes** 75 76- The account to query, activate, or delete is not created. 77- The account to query, activate, or delete has been deleted. 78- The constraint, user name, or profile photo is set for an account that has been deleted. 79- The account to update is not created. 80- The access permission is to be set for an account that does not exist. 81- The password is to be set, deleted, or queried for an account that does not exist. 82- The token is to be set or deleted for an account that does not exist. 83- Additional information is to be set for an account that does not exist. 84- Credentials are to be set for an account that does not exist. 85- Custom data is to be set for an account that does not exist. 86- Distributed synchronization is to be enabled for an account that does not exist. 87 88**Solution** 89 90Check whether the account exists. 91 92## 12300004 Account Already Exists 93 94**Error Message** 95 96The account already exists. 97 98**Possible Causes** 99 100The account to create already exists. 101 102**Solution** 103 104Rename the account. 105 106## 12300005 Multiple Users Not Supported 107 108**Error Message** 109 110Multi-user is not supported. 111 112**Possible Causes** 113 114The device does not support multiple users. 115 116**Solution** 117 118Cancel the operation. 119 120## 12300006 Unsupported Account Type 121 122**Error Message** 123 124The account type is not supported. 125 126**Possible Causes** 127 128The device does not support the account type. 129 130**Solution** 131 132Create an account of the type supported by the device. 133 134## 12300007 Account Count Reached the Limit 135 136**Error Message** 137 138The number of accounts has reached the upper limit. 139 140**Possible Causes** 141 142The number of system accounts or app accounts has reached 1000. 143 144**Solution** 145 146Delete the accounts that are no longer used, and try again. 147 148## 12300008 Restricted Account 149 150**Error Message** 151 152The specified account is restricted. 153 154**Possible Causes** 155 156- The account to delete is a reserved account of the system. 157- The constraint source type to query belongs to a reserved account. 158- The ID of the account to create is 0 to 100. 159 160**Solution** 161 162Operations cannot be performed on the reserved account of the system. 163 164## 12300009 Account Already Activated 165 166**Error Message** 167 168The account has been activated. 169 170**Possible Causes** 171 172The account to activate is already activated. 173 174**Solution** 175 176No further action is required. 177 178## 12300010 Account Service Not Respond 179 180**Error Message** 181 182The account service does not respond. 183 184**Possible Causes** 185 186- Repeated requests, such as the requests for activating an account or applying the same settings, are submitted in a short period of time. 187- When the number of authentication sessions for app accounts reaches 256, new authentication requests cannot be processed. 188 189**Solution** 190 191Wait for a while and try again. 192 193## 12300011 Event Listener Already Registered 194 195**Error Message** 196 197The event listener has been registered. 198 199**Possible Causes** 200 201The listener to register has been registered with the system already. 202 203**Solution** 204 205Cancel the operation or register an unregistered listener. 206 207## 12300012 Event Listener Not Registered 208 209**Error Message** 210 211The event listener has not been registered. 212 213**Possible Causes** 214 215The event listener to unregister has not been registered. 216 217**Solution** 218 219Only registered event listeners can be unregistered. 220 221## 12300013 Network Exception 222 223**Error Message** 224 225Network exception. 226 227**Possible Causes** 228 2291. The device is not connected to the network. 2302. The network connection is abnormal. 2313. The app does not have the network access permission. 2324. Unidentified network error. 233 234**Solution** 235 2361. Connect the device to the network. 2372. Check that the network connection is normal. 2383. Check that the application has the network access permission. 2394. Perform related operations again. 240 241## 12300014 Domain Account Not Authenticated 242 243**Error Message** 244 245The domain account is not authenticated. 246 247**Possible Causes** 248 249The domain account has not logged in. 250 251**Solution** 252 253Log in using the domain account. 254 255## 12300015 Duplicate Short Name 256 257**Error Message** 258 259The short name already exists. 260 261**Possible Causes** 262 263The short name used to create the account already exists. 264 265**Solution** 266 267Change the short name and try again. 268 269## 12300016 Login Accounts Reached the Limit 270 271**Error Message** 272 273The number of logged in accounts reaches the upper limit. 274 275**Possible Causes** 276 277The number of login accounts has reached the upper limit. No more accounts can be used to log in. 278 279**Solution** 280 281Log out of the system and log in to the system using a new account. 282 283## 12300101 Incorrect Credential 284 285**Error Message** 286 287The credential is incorrect. 288 289**Possible Causes** 290 291- An incorrect password is entered. 292- The biological feature does not match the feature enrolled. 293- The token is invalid. 294 295**Solution** 296 297Enter a correct credential and try again. 298 299## 12300102 Credential Not Exist 300 301**Error Message** 302 303The credential does not exist. 304 305**Possible Causes** 306 307- The credential to authenticate has not been enrolled. 308- The credential to query has not been enrolled. 309- The credential to delete has not been enrolled. 310 311**Solution** 312 313Check whether the credential has been enrolled. 314 315## 12300103 Credential Inputer Already Exists 316 317**Error Message** 318 319The credential inputer already exists. 320 321**Possible Causes** 322 323The PIN inputer has been registered and cannot be registered again before deregistration. 324 325**Solution** 326 327No further action is required. 328 329## 12300104 Credential Inputer Not Exist 330 331**Error Message** 332 333The credential inputer is not found. 334 335**Possible Causes** 336 337No credential inputer is registered when a credential is authenticated, added or modified. 338 339**Solution** 340 341Register a credential inputer. 342 343## 12300105 Trust Level Not Supported 344 345**Error Message** 346 347The trust level is not supported. 348 349**Possible Causes** 350 351The trust level passed in is not supported. 352 353**Solution** 354 355Use a trust level supported by the system. 356 357## 12300106 Authentication Type Not Supported 358 359**Error Message** 360 361The authentication type is not supported. 362 363**Possible Causes** 364 365The authentication type passed in is not supported. 366 367**Solution** 368 369Use an authentication type supported by the system. 370 371## 12300107 Authentication Type Not Exist 372 373**Error Message** 374 375The authentication type does not exist. 376 377**Possible Causes** 378 379The specified authentication type does not exist when a token is queried or deleted. 380 381**Solution** 382 383Use an existing authentication type. 384 385## 12300108 Authentication Session Not Exist 386 387**Error Message** 388 389The authentication session does not exist. 390 391**Possible Causes** 392 393The session callback to query does not exist. 394 395**Solution** 396 397Use an opened session to query session callbacks. 398 399## 12300109 Authentication, Credential Enrollment, or Update Canceled 400 401**Error Message** 402 403The authentication, enrollment, or update operation is canceled. 404 405**Possible Causes** 406 407- The user canceled the authentication. 408- The user canceled the credential enrollment. 409- The user canceled the update during the credential enrollment process. 410 411**Solution** 412 413No further action is required. 414 415## 12300110 Authentication Locked 416 417**Error Message** 418 419The authentication is locked. 420 421**Possible Causes** 422 423The number of authentication type errors exceeds the limit. 424 425**Solution** 426 427Try again after the freezing time. 428 429## 12300111 Authentication Timed Out 430 431**Error Message** 432 433The authentication timed out. 434 435**Possible Causes** 436 4371. The authentication or credential enrollment of a system account takes more than three minutes. 4382. The authentication service does not respond in time due to network problems. 439 440**Solution** 441 4421. Try again if the authentication or credential enrollment times out. 4432. Check and rectify network problems, and try again. 444 445## 12300112 Authentication Service Not Respond 446 447**Error Message** 448 449The authentication service is busy. 450 451**Possible Causes** 452 453- The total number of system accounts being authenticated exceeds 5. 454- The authentication service of the third-party app does not respond. 455 456**Solution** 457 458Try again later. 459 460## 12300113 Authentication Service Not Exist 461 462**Error Message** 463 464The account authentication service does not exist. 465 466**Possible Causes** 467 468The possible causes for app accounts are as follows: 469- When an authentication is requested, the app does not support the authentication service. 470- When an account is added implicitly, the app does not support the authentication service. 471- When the credential of a specified account is verified, the app does not support the authentication service. 472- When the authenticator attributes are set for an app, the app does not support the authentication service. 473- When the account tags are checked, the specified app does not support the authentication service. 474 475**Solution** 476 477Cancel the operation or authenticate an app that supports the authentication service. 478 479## 12300114 Authentication Service Abnormal 480 481**Error Message** 482 483The account authentication service works abnormally. 484 485**Possible Causes** 486 4871. An unknown error occurs in the identity authentication service. 4882. The app authenticator does not comply with specifications. 489 490**Solution** 491 4921. Try again or restart the system. 4932. Use the app authenticator that complies with specifications. 494 495## 12300115 User Authentication Passwords Reached the Limit 496 497**Error Message** 498 499The number of credentials reaches the upper limit. 500 501**Possible Causes** 502 5031. An unknown error occurs in the identity authentication service. 5042. The user already has a password of the corresponding type and cannot add a password. 505 506**Solution** 507 5081. Try again or restart the system. 5092. Change the password or delete the existing password. 510 511## 12300116 Failed to Verify the Credential Complexity 512 513**Error Message** 514 515Credential complexity verification failed. 516 517**Possible Causes** 518 519The credential is too simple. 520 521**Solution** 522 523Enroll a credential that contains specific characters as required. 524 525## 12300117 PIN Expired 526 527**Error Message** 528 529PIN is expired. 530 531**Possible Causes** 532 533The PIN for user authentication has expired. 534 535**Solution** 536 537Reset the PIN. 538 539## 12400001 Application Not Exist 540 541**Error Message** 542 543The application does not exist. 544 545**Possible Causes** 546 547- The target app does not exist when the app permission is set. 548- The target app does not exist when the app permission is authorized. 549 550**Solution** 551 552Check that the target app has been installed, and use the bundle of the app. 553 554## 12400002 Custom Data Not Exist 555 556**Error Message** 557 558The custom data does not exist. 559 560**Possible Causes** 561 562The key does not exist when you query the custom data of the account. 563 564**Solution** 565 566Query the custom data with a key that is already defined. 567 568## 12400003 Custom Data Records Reached the Limit 569 570**Error Message** 571 572The number of custom data records reaches the upper limit. 573 574**Possible Causes** 575 576The number of custom data records of the target account has reached 512. 577 578**Solution** 579 580Delete the custom data records that are no longer used. 581 582## 12400004 Token Count Reached the Limit 583 584**Error Message** 585 586The number of tokens reaches the upper limit. 587 588**Possible Causes** 589 590The number of tokens of the target account has reached 1024. 591 592**Solution** 593 594Delete the tokens that are not longer used, and try again. 595 596## 12400005 Bundles in the OAuth List Reached the Limit 597 598**Error Message** 599 600The size of the authorization list reaches the upper limit. 601 602**Possible Causes** 603 604The number of bundles in the authorization list has reached 1024. 605 606**Solution** 607 608Revoke authorization from the apps that do not require the authorization and try again.